Practice Information Sheet

Kellyville Village Medical Centre

 

OUR DOCTORS:

 

Dr Summera Sehgol (MBBS, FRACGP, DIP. O&G)

Languages Spoken: Englsh, Urdu, Hindi and Punjabi

Interests: General medicine, Women's Health, Child Health and Preventative medicine.

 

Dr Abdalla Hakam (MBBS, FRACGP)

Language Spoken: English and Arabic

Interests: General Medicine, Men's Health, Skin Examinations, Skin Biopsies, Wound Management

 

Dr Therese Roberts (MBBS(UNSW), Master of Mental Health (GP) NSW IOP)

Languages Spoken: English
Interests: Mental Health (assessment, diagnoses and mmgt, including the delivery of psychological strategies); comprehensive medical care, and preventative health.

 

 Dr Ahsan Madni (MBBS, FRACGP, DCH(NSW), Master of Psychological Medicine(NSW))

Languages Spoken: English, Urdu, Hindi and Punjabi

Interests: General medicine, Mental Health, Child Health and Preventative medicine.

 

Dr Jenahan Shan (B Med, Diploma of Child Health, Certificate of Dermatology)

Languages Spoken: English, Tamil

Interests: General medicine, Child Health and Preventative medicine.

 

Dr Emma Mason (MBBS, Uni of NSW)

Languages Spoken: English 

Interests: General medicine, Child Health and Preventative medicine, Sexual Health.

 

Dr Zlatan Dzumhur  Consultant Paediatrician (MBBS, FRACP)

Interests: General Paediatrics, Respiratory and renal conditions, Infant growth and feeding, Behavioural paediatrics.

 

 

 

OUR SERVICES:

·         Free flu vaccines

·         Bulk billed chronic disease care plans

·         Children and Adult vaccinisations

·         Baby growth and development

·         Children's Health Check

·         Women's Health

·         Men's health issues

·         Mental Health

·         Minor Surgery

·         Heart Check

·         Nutrition Advice

·         Travel Medicine

 

·         Weight Problems

·         Smoke Cessation

·         Skin Cancer Check

·         Chronic Disease Management

·         Pre-employment medicals

·         Medicals for driving

·         Family Planning Advice

·         ECG

·         Spirometry

·         Pap Smears and Breast Checks

·         Liquid Nitrogen Freezing therapy

·         On-site Douglas Pathology

 

ALLIED HEALTH:

 

Clinical Psychologist - Samina Whale B.Sc Psych (hons), M Psych (clin) MAPS, CClin BSc, MA, MPhil, PhD (Clin Psy), MAPS CClin.

 

Physiotherapist- Gagan Birdi

Services: treating musculoskeletal pain, sports injuries.

 

Excercise Physiotherapist- Christine Su 

Services: treating musculoskeletal disorders, cardiac rehab, aged care, metbolic disorders, clinical excercise rehabilitation for seniors, particular interest in diabetes and cancer management.

 

Podiatrist Nicole Auberson 

Services: treatment for a range pf foot conditions. Heel/ arch foot pain, pain relief treatments, rehabilitation, orthotics and personal care.

 

Dietitian and Nutritionist - Mrs Geeta Khurana

Services: health Disease, diabetes, weight loss, pregnancy and breast feeding, digestic health and general nutrition.

 

Dietitian and Nutritionist - Ms Alisha Saini - Master of Dietetics & Nutrition (The university of Sydney)

Specialities: Paediatrics, geriatrics, cardiovascular health, weight loss, malnutrition and nutrition deficiencies.

 

On-Site Pathology:

  • Douglass Hanly Moir

 

Cancellation Policy:

When booking or confirming appointments with our Allied health professionals, please note that ALL cancellations within 24 hours WILL incur a cancellation fee of $20.

 

Billing Principles:

Our practice is a Medicare Bulk billing practice. Patients without a Medicare card will be required to pay a fee. Payment is expected at the time of consultation, as we have facilities for Eftpos, Mastercard and Visa. 

 

Unless claim number is provided by patient, work related injury consults/treatment incur fee(s) to be paid by patient at the time of consultation. 

 

Pre-employment medicals incur fee(s) to be paid by patient at the time of consultation.  

 

Non-Medicare Consultation Fees

  • Standard Consultation: $60.00
  • Long Consultation: $100.00
  • Pro-Longed Consultation: $150.00
  • For non-medicare visits that involve complex care, billing is at Doctor?s Discretion, please see the receptionist on duty for further information.
  • Allied health services incur fees please check at reception before booking an appointment.

 

Results, Referrals and Script Renewals

 Our practice policy is that NO results are given over the phone, nor will our receptionists be taking any requests for referrals or script renewals. In order to obtain any of the above, a follow up appointment MUST be made with your GP.

 

Please allow several days for routine pathology results, and 24 hours for Urgent tests, to be processed. Due to the high number of results and the demand on our Doctor?s time, patients will only be contacted if results require further action.

 

Interpreter Services

If you or your family require an interpreter, one can be organised for you. Please let us know when you ring to make your appointment. Alternatively, you can contact the Translating and Interpreting Service (TIS) on 131 450 directly.

 

Reminder system:

Our practice is committed to providing continuing and preventative care. We operate a reminder system for preventative health services, as well as courtesy calls, the day before your appointment to remind our patients.

 

If you do not wish to be part of this system, please advise reception staff.

 

We would appreciate you contacting us earlier, if you need to cancel an appointment, as this allows us the opportunity to re-schedule for other patients.

 

Suggestions and Feedback:

If you have any concerns, complaints or suggestions about any aspect of our service we would appreciate hearing about them, as we take such matters seriously, you can do so by:

    • Phoning our Practice Manager on 02-88141555.
    • Using the enquiry form on our website at kvmedcentre.com.au
    • Completing a feedback & suggestions form, located on our front counter.
    • And alternatively, matters which you feel are unable to be resolved within the practice, may be referred to the NSW Healthcare Complaints Commission on (02) 9219 7444.

Contacting your doctor:

Patients are encouraged to make an appointment to speak with their doctor. Every effort will be made to accommodate your preferred time and GP. ON-LINE BOOKINGS are now available through our website: www.kvmedcentre.com.au

 

Appointments are usually made at 15 minute intervals. If a longer consultation is required, please inform reception. Emergencies will be given priority, and our reception staff will attempt to contact you if there is any unforeseen delay.

 

For certain circumstances, patients may leave a phone message, and where appropriate the doctor will return the call. Alternatively, a practice staff member may call to advise you, if the doctor wishes to see you via appointment. Urgent calls will be put through to your doctor wherever possible.

 

Home Visits:

Our Doctors are able to offer bulk-billed home visits and nursing home visits, to regular patients of our practice, who are unable to attend the practice for reasons of acute illness, immobility, and lack of transportation.  Home visits are available to patients within a 5km radius of Kellyville Village Medical Centre. Eligibility for home visits will be determined by the practice.

 

Management of Personal Health information and Privacy:

KVMC and its employees are committed to your privacy and the confidentiality of your medical information. All patient consultation and medical records are kept strictly confidential and therefore not disclosed to any outside party without your written authorisation. Policies and procedures of KVMC have been designed in compliance with the Australian Privacy Principles (APP) of the Privacy Act 1988, available at www.privacy.gov.au/health

 

Violence Policy:

KVMC operates a ZERO tolerance Policy with regard to violence. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients.

If a patient is violent or abusive, they will be warned to STOP their behaviour. If they persist, we may exercise our right to take action and have them removed from the practice, and from our database.

 

To book an appointment

  • Call us in (02) 8814 1555
  • Book on-line via our website on kvmedcentre.com.au
  • Or simply walk in, during operning hours.

 

After-hours care

For emergencies: dial "000" immediately.

 

If your require urgent meedical attention outside of our consultation hours, please call the National Home Doctor Service on 13 SICK (7425), for a bulk-billed home visit.